Privacy Policy

Privacy Policy

Last updated: 28/10/2025

1. Introduction

Welcome to Compass & Collar (“we”, “our”, or “us”).
We respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and protect your data when you visit our website or use our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following information:

Personal details: your name, address, phone number, and email address.

Pet information: details about your pet(s) to provide appropriate care.

Booking and payment details: information related to services you book or purchase.

Website usage data: such as your IP address, browser type, and how you use our site (via cookies or analytics tools, if applicable).

Correspondence: records of messages or emails you send to us.

3. How We Use Your Information

We use your personal data to:

Provide dog walking and pet care services you request.

Communicate with you about bookings, updates, or changes.

Keep accurate records for insurance and legal purposes.

Improve our website, services, and customer experience.

Send relevant updates or promotions (only if you’ve opted in).

We will never sell your personal data to anyone.

4. Legal Basis for Processing

We process your data only when one of the following applies:

You have given consent (e.g., to receive updates or marketing).

It’s necessary for a contract (to provide our services).

We have a legal obligation (for record-keeping or tax).

It’s in our legitimate interests (to manage and improve our business).

5. How We Store and Protect Your Data

We take data security seriously.
Your information is stored securely and only kept for as long as necessary to provide our services or comply with legal requirements.
We use secure systems and passwords to protect your data from loss, misuse, or unauthorised access.

6. Sharing Your Information

We only share data when necessary, such as:

With trusted service providers (e.g., payment processors or insurance providers).

If required by law or regulation.

Any third parties we work with are required to keep your information safe and use it only for the agreed purpose.

7. Your Rights

Under the UK GDPR, you have the right to:

Access the personal data we hold about you.

Request corrections or updates.

Request deletion of your data (“the right to be forgotten”).

Withdraw consent at any time.

Complain to the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.

To exercise these rights, please contact us using the buttons below.

8. Cookies

Our website may use cookies to improve your browsing experience and gather anonymous usage statistics.
You can disable cookies through your browser settings if you prefer.

9. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our business or the law. The latest version will always be posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Compass & Collar, using the contact details listed.